TatvaIQRefund & Cancellation Policy
This policy applies to paid subscriptions and top-up packs for TatvaIQ Creator Studio purchased through our payment partner, Razorpay.
1. Try before you pay
Every account includes a free demo so you can hear real narration with your own text, preview all voices, and test both narration quality tiers before paying anything. We encourage you to use it before subscribing.
2. Cancelling — you keep every hour you've paid for
- You can cancel your subscription at any time from your account page or by writing to support@tatvaiq.in. Cancellation stops future renewals — no further charges are made.
- Your unused hours don't disappear. When you cancel, any hours you haven't used from your current plan are moved into your permanent balance, and stay usable forever — you do not need an active subscription to spend them. This is automatic; nothing to claim.
- Your projects and previously generated audio remain accessible after cancellation.
3. Refunds
Because your hours never expire and roll into your permanent balance when you cancel (see section 2), you never lose what you paid for — so we don't offer separate cash refunds for hours you simply haven't used yet. You keep the hours instead. Refunds apply to billing problems:
- Duplicate or erroneous charges: refunded in full once verified.
- Service failure: if a verified fault on our side prevented you from using the Service for a significant part of a billing period, we will refund or credit that period.
- Otherwise, fees already paid are non-refundable — but every hour you purchased stays yours to use, with no time limit and no active subscription required. Hours already used are not refundable, since narration incurs a real processing cost the moment it is generated.
4. How to request a refund
Email support@tatvaiq.in from your registered email with the subject "Refund request" and your payment reference. We respond within 2 business days. Approved refunds are processed to the original payment method via Razorpay, typically within 5–7 business days.
5. Contact
TatvaIQ · Gujarat, India · support@tatvaiq.in · +91 99133 67377